Warranties and Returns Forms
Important: Self Testing Guidelines
At the time of warranty claim, attachments (pictures/videos depending on the case) are required.
1 - Battery Testing (if smartphone):
We need a screenshot for the following:
Battery screen/timing (Consumption vs 1 hour)
Battery Cycle
Battery health
2 - Screen and Display:
At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.
3 - Storage Issue:
At the time of warranty claim, an image/video with IMEI and GB information is required for both iPhones and Samsung devices (available in the “About” section).
4 - Color Issue:
At the time of warranty claim, an image/video with the IMEI of the device is required.
5 - Touch Issue:
At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer.
6 - Passcode and Apple ID Information:
Passcode and Apple ID need to be deleted or otherwise informed to Revibe. No action will be taken until the passcode and Apple ID are provided/deleted from the device.
7 - Broken, Water Damage, and Dead Mobiles:
Any damage that occurs is not covered under warranty.
Always
Make sure you are deleting any passcodes/apple ID and include IMEI in your submission. For all warranty claims, provide a video/image reference as mentioned above to expedite the warranty claim process and avoid rejections.
For warranty claims.
Please note to avoid delivering any accessories (Phone cases, charges, and cables) to the courier agent. Only the warranty item.
For return claims.
Please hand in all the accessories that were shipped with the device, to avoid having the device shipped back or rejecting the refund.
Terms & Conditions
We will be happy to assist you for free in case of any issues found on the device covered by our warranties and returns policy.
Please note that for warranties and returns, it may take up to 15 days for us to inspect the device and provide the necessary solutions.
Be reminded that if upon inspection, we find issues because of misuse on the device and not covered in our policy, we will ship back the device as is.
You may be subject to non refundable deductions (20% + AED 150 of the value of the device) to cover for logistics and handling fees in case there are no issues found on the device.
Cancellation Terms:
This form does not confirm your cancellation. We will review your request to determine if your order has shipped. If shipped, cancellation is not possible, but you may return the device under our return policy.
If the device hasn’t shipped, cancellation is free for out-of-term orders. For on-time orders, a 10% fee applies
